Returns + Exchanges

 

RETURNS & EXCHANGES

The item must be in there original & unused condition. Swimwear is an intimate product and because of hygiene reasons we do not accept that you return a product with a broken sealing (the sealing is fastened through the garment in the bottom with a plastic stick/tag PLEASE NOTE: it's not the sticker in the bottom). The package is considered as broken when you remove the sealing. If we receive a returned item in an unsuitable condition (broken sealing) the refund will become void and the item/s will be sent back to you. If your refund is accepted, we will refund the price you paid for your item back to your original payment method. You can not try on the bottoms or the swimsuits without breaking the seal.

Returns are at your own expense unless the item is defective or if we have sent you the wrong piece. Returns should be sent as letters or packages, not against cash on delivery. At exchange we pay the shipping from us to you. Exchanges from outside Sweden are at your own expense. On returns and exchanges please use the enclosed return form (only available in Sweden), the cost of this alternative is 39SEK.

We recommend that you use a traceable shipping method when you returning your item (Comprises Europe & rest of the world). You can then easily see if we've received your item or where your package is at the time. 

POOL FLOATS: Return are at your own expense unless the item is defective or if we have sent you the wrong piece. Returns should be sent as letters or packages, not against cash on delivery. The item must be in there original & unused condition. The package is considered as broken when you remove the TRANSPARENT BAG AROUND THE FLOAT. If you break the package (transparent bag around the float) or if we receive a returned item in an unsuitable condition (broken transparent bag) the refund will become void and the item/s will be sent back to you. If your refund is accepted, we will refund the price you paid for your item back to your original payment method.

HOW DO I RETURN OR EXCHANGE MY ITEM? - check the bottom of this PAGE.